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October 14

Facebook pages want to know: Are you for real?

Fake IDFollowing up on my post on Facebook fan pages, InsideFacebook’s Eric Eldon broke the news that Facebook is working harder to verify the authenticity of the people behind fan pages on its site. If you are fan of say, Lenovo laptops, there was nothing preventing you from setting up a fan page for the company. If Lenovo decided to launch their own fan page at a later date, they would wake up to the fact that it was already occupied or taken. Brands are left with little options other than join forces with people who do not necessarily behoove to their marketing message, or try and launch a page in parallel, to varying degrees of success. Contacting Facebook for help does not guarantee you action or relief.

We feel fan pages hold great promise. A story on PRI radio show Marketplace tells the story of The Coca-Cola company successfully teaming up with individuals who set up its fan page before its own marketing team got to it. The brand’s strength and its passionate following helped it garner a following that is almost 4 million users strong.

Hopefully the new verification measures will reduce the chances of such brand name squatting on Facebook.

October 6

Curating the User Experience

Interior of the Guggenheim, courtesy of elconde, on Flickr

For a while, I’ve been thinking it might be useful to compare the act of curating an exhibit and that of designing a user interface. By useful I mean helping folks who are not in the industry understand the value of good user interface design. Opening to the front page of the Sunday Styles section of this weekend’s New York Times, I thought: well, someone has finally done it. Below the fold was an illustration of the word “curate.” The related article, “On the Tip of Creative Tongues,” concerned the expanding use of the word outside the realm of museums and art galleries. But the author, Alex Williams, did not compare user interface design and curation in the article, which focuses on the use of the word to “self-inflate” other acts of selecting and editing. Since the Times article has left that particular analogy unexplored, let’s take a closer look.

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October 2

Shift in the advertising power base

After years of anticipation – the shift from traditional to digital is becoming real. The UK became the first major economy to achieve this milestone – according to the Internet Advertising Bureau of Britain. Internet ad spend accounted for 23.5% of the British advertising market . Print was still in first place, with 30% of the market, but had recorded steep declines.

As the internet begins to replace print as the primary source of consumer news and information, as well as encroach upon television as a deliver vehicle for info-entertainment, this trend will only continue to be more exaggerated.

The industries recovering from the global economic downturn will demand  measurable channels in which to spend their marketing budgets. Internet has an inherent advantage around measureability – although solid practices enabling this are still in its early stages . As he internet transitions into the central medium around which overall marketing campaigns will be based, digital marketers will be tapped to deliver robust strategies to lead the marketing initiatives within their organizations.

October 1

Google Maps car sighting: They’re having lunch, we’re snooping

On our way to lunch today we had a sighting that makes the average geek excited: a Google Maps car, live, in the flesh. These cars are deployed by Google to document the street view imagery on its maps. They also collect geospatial data. It is not the most nondescript article to travel with.
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September 30

Digital Equals Measurable

Isobar Global’s Dan Calladine is Molecular’s guest blogger.  If you have any questions for Dan, add a comment to any of his posts.  You can also follow Dan at http://digital-examples.blogspot.com/ or on Twitter @dancall.

I was at a media event in London recently when someone from the traditional media side (not my company, I should add) went into a big rant about ‘what is digital?’

I really don’t see where the confusion comes in. ‘Digital’ isn’t an abstract concept, like ‘Girl Power’; it’s pretty easy to define and visualise.

Are posters digital? Yes, if they’re digital posters
Is mobile digital? Yes, almost all mobile is through digital networks these days
Is press digital? Yes, if it’s online… & so on.

The main thing about ‘digital’ is that the content and data is transferred digitally, and this means that you can often collect it and count it. This is what I love about digital media – admittedly I’m a bit of a geek – we’re constantly finding new and unusual ways of measuring actual data, not just surveying people. (& that’s why Omniture, a digital measurement company was sold for $1.8bn last week.)

Some relatively random recent examples:

Video: Services like Visible Measures can track and aggregate the number of views of a video across all the major video platforms in the world – they were able to show that Thriller received 28m views across all sites in the week after Michael Jackson died.

Social Media: While the twitter user base is not demographically representative, the site provides lots of data that can be aggregated and analysed. At university we used to do content analysis on newspaper stories; content analysis on twitter can looks at hundreds of thousands of posts and return findings like 20% of tweets are related to brands or products, or 15% of tweets can be classified as ‘porn spam’.

Mobile: Mobile ad servers can show the direct response rates of mobile ads, and demonstrate that the average click rates on mobile ads are approximately half those of online ads. Of course the click is not the only reaction an ad is intended to create, but it does show that apps and content are likely to be more powerful communications devices with mobile, and luckily you can measure the popularity of different apps.

Finally, you can be very creative about what you measure, and get high-sample size results for the strangest things. The free dating site OkCupid did this last week with this study of the response rates to emails sent on their sites, based on the content of the emails.

“#1 – Be literate. Netspeak, bad grammar, and bad spelling are huge turn-offs. Our negative correlation list is a fool’s lexicon: ur, u, wat, wont, and so on. These all make a terrible first impression. In fact, if you count hit (and we do!) the worst 6 words you can use in a first message are all stupid slang.

 netspeak-chart-gif

Language like this is such a strong deal-breaker that correctly written but otherwise workaday words like don’t and won’t have nicely above average response rates (36% and 37%, respectively).

Interesting exceptions to the “no netspeak” rule are expressions of amusement. haha (45% reply rate) and lol (41%) both turned out to be quite good for the sender. This makes a certain sense: people like a sense of humor, and you need to be casual to convey genuine laughter. hehe was also a successful word, but much less so (33%).

Scientifically, this is because it’s a little evil sounding. So, in short, it’s okay to laugh, but keep the rest of your message grammatical and punctuated.”

That’s the thing about digital – so much is potentially measurable, and you can really start to have fun when you think about what to do with the data that you collect.

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