Posts from Experience Design

The world revolves around the user.

July 17

Flickr – Most Popular Cameras

picture-281

Thought this was a very interesting statistic even though it is not very surprising. The most popular camera on Flickr these days is being challenged by the simple photo abilities on the iPhone. I am sure it is a reflection of many things including mobility, and even audience type. It does in the end become the most versatile tool for capturing life’s moments and Flickr may be more popular now with casual photo enthusiasts and not serious hobbyists or pros.

Lot of other great information here as well. Check it out when you get a chance  -  http://www.flickr.com/cameras/

July 14

MITX Event: The Convergence of TV and Video: Digital Marketing & the New Video Ecosystem

Event header

Last week I had the opportunity to get a look at where the future of TV and Film is headed in the digital world. As video consumption converges with the Internet, TV and Mobile Devices, a new breed of consumer behavior is growing. An interesting panel of experts, Keith Johnston, Brian Cusak, Adam Kasper, Mark Marvel, and Chris Pape, presented thoughts on where this trend might be going, who the true benefactors will be, and how marketers can take advantage of it. Below is a compiled list of notes recorded by myself, as well as my fellow co-worker Kusum Thummalapalli who were fortunate enough to attend this event.  

 

The power of video:

  • There’s a huge misconception that TV is dead, when in fact there is still record consumption of TV (the word is that the recession could be playing a huge role in it), as people are staying home to decrease spend and watch TV instead.
  • TV is still the center of the living room, that will never change (per some of the speakers). What will change is how we get content onto the TV and how we interact with that content.

 

A shift in traditional advertising:

  • Ad spending has not plummeted, but in fact has flattened. With a decrease in traditional television viewing advertisers are not cutting their television advertising budget, but rather moving some of it to online television and digital spaces.
  • With budgets moving from TV to the Web we will find more productions based around interactive and social technology, as well as some TV shows produced specifically for web. (eg: www.youtube.com/fred, as well as various webisodes stemmed from original TV shows)

 

  Consumers are changing from readers to become more watchers:

  • The start of “interactive television” is beginning with interactivity such as live tweeting while a show is airing, and having those tweets appear on screen. Also companies like Direct TV are allowing users (viewers) to upload their fantasy football players to the screen while watching live sports coverage.
  • Why has video become so powerful? Online video, is centered around sharing, community and having interactive emotional engagements in and around the experience of watching this video

 

Common misconceptions:

  • TV companies think see pushing content to the web as an additive. Younger generations see it as an alternative.
  • One common misconception is that the new way to view television should be focused around the device used for viewing. But the device isn’t the mechanism, but just the vehicle. The Web is the mechanism. It should be the users choice where, when, or how they want to access the content.

Hulu

  What might be the best experiences incorporating video:

  • Use video as a hook and then pause at a point to engage customers with interactions . (eg: Show a funny video of ‘French’s mustard’ and then stopping halfway to enticing users to spray mustard on the screen in various shapes, such as star, cloud or hot dog.)
  • Marketing opportunities with video : sectionalize video, apply tags/keywords to them and make it be searchable. Selling those keywords, relevant section for complimentary ad spaces to showcase products. Also has SEO associations. 
  • There are also opportunities to brand the viewing experience. (eg: You can sponsor an online program commercial free, but instead skin the video player to resemble your brand. Users will think they are getting the program commercial free, but are really being influenced by your brand. There are also opportunities to have your product pop-up alongside the video content as necessary.) 

 

  Misc. tidbits:

  • Users want to be in control of the content they want to see, especially on the web and mobiles
  • More than 1/2 of the Youtube traffic is from outside of USA
  • Check out ‘Fred’ on YouTube. He’s become very famous of late. He has his own broadcast channel/show on YouTube. With a following of a million subscribers. http://www.youtube.com/user/FredFredOther panel members were wondering if this was similar to the LonelyGirl video that was a front a few years back. The takeaway here, is someone like Fred who started as just 1 person, now has the potential to attract marketers to hawk brands. Just like what the Super Mom Bloggers are doing I guess. Fred now has two seasons of episodes online, as well as his own line of Fred clothing, and his own web site.
  • Other people who have their own channels on YouTube: Queen of England and the Pope. Think about that for a moment.

 

As a member of Generation-Y who has grown up with the shift of television to online viewing, as well as a member of the interactive community I personally found this MITX discussion very intriguing. It is a lot to take in, but to be able to start thinking about this shift as designers, developers, and viewers is a great creative opportunity. It is up to us, members of the digital world to push these innovations forward and start shaping the future of how we view and interact with TV & Film.

July 10

Design drives Innovation! Read all about it!

“Design as a Driver of User-centered Innovation”
“Using Design to Drive Innovation”
“Design Thinking for Innovation”
“Fostering Innovation Culture In An Unpredictable Economy”

Wow. You’d want to be crazy not to involve designers in your strategy for innovation! Right?! There is quite the clamor to replace, or at least partner, strategy with innovation, business thinking with design thinking, and technology R & D approaches to innovation with consumer-driven approaches. There are some great stories, making great headlines, about innovative new products and services, which are the result of a design-driven approach. Some are truly deliberate from the start; others had a happy ending and could rewrite history to fit the good story! And this is a good story. One that has lessons and insights for every business with faith in the need for innovation and a desire to continually improve their customer’s experience of their business, however they interact with the business. It also requires a will to lead their industry and leapfrog the competition, to regularly provide new customer value, and to inspire their internal teams to succeed.

So you are a business leader and you have seen the headlines and you have a few questions. So what does innovation by design mean? How does design drive innovation? Innovating what? Design thinking, huh? What do I need to do? Who can help me? How do I engage their help? Should I worry about ROI or just let the designers have at it? How can I afford to invest in innovation during a recession? How can designers help me? So many questions, so little time so today I will answer the final question…and only in part. Here are three ways that designers can help. There are more than three, but we’ll work with three today!

Designers can provide a framework within which to drive your innovation agenda. A simple and effective framework is an essential strategy and innovation process, revolving around three essential activities:

1. Gathering the business and consumer insights that will drive ideas
2. Generating as many ideas or business opportunities as possible,
3. Visualizing and prototyping the best ideas.

The icing on the cake is validation upon which to base your measurement strategy and return on design investment (RODI), which in these recessionary times is often an essential component of the decision to invest. Within this framework designers can draw from a wide range of proven tools and techniques to reveal ideas that can drive innovation. Experience audits, differentiation analysis, customer experience immersion, creative brainstorming, rapid prototyping, consumer participation, and strategy visualizations are but a few.

Designers can work with consumers, customers, and users to drive user-centered innovation. User-centered designers bring empathy to their investigations into opportunities for innovating product and service experiences. Insights revealed by first-hand immersion in the consumer experience are often the sparks that lead to great ideas. Building these ideas on a foundation of business and customer intelligence guarantees that your design strategy lines up perfectly in sync with your business strategy. That’s a good recipe for success in good times and tough times.

July 6

Build a WebApp, everyone’s doing it!

Mobile phones have long been able to access the Web, but anyone who’s ever been to any website via their phone knows it’s an exercise in frustration. Squashed images, missing content, a postage stamp screen; it’s more scrolling than browsing. But Apple’s introduction of the iPhone and iPod Touch changed all that. Mobile Safari is a modern and fully functional web browser, and now the experience is much closer to the real thing. Companies all over the world are transforming their existing websites to target the iPhone and iPod Touch users who are now numbered in millions.

Sample WebApps: Food Network, Digg, Hotels.com, CNN, Yellowpages, Hakki.mobi

Wanting a piece of the pie, I decided to transform my website hakki.com, into an iPhone compatible one. Through research and trial/error, I came across interesting information and learned tips that I would like to share with you in hopes of making your life easier should you decide to embark on the same journey as I did. I started out by registering the domain hakki.mobi, and went to work. I had two choices: I could build a native iPhone app, or a webapp that looks and acts like a native iPhone app. Humbled by the learning curve and restrictions of building a native app, I decided a webapp is more feasible to achieve for me. As a seasoned designer, I know my way around html, flash, scripting languages and so on, but I have never built a webapp. Actually, it turns out, making a webapp for the iPhone is a lot like making a normal web site, but with a few quirks to abide by.

1. Design to mimic a “Native App”

From a usability perspective, making your web app look like a native iPhone app is beneficial because users already know how to use an iPhone application. If you mimic a native app, you won’t have to go through the whole process of designing and creating something that may in the end prove infeasible. Besides that, using the buttons, font, lists, etc is also beneficial. Here is a list of native fonts for the mobile safari browser:

Native font list for mobile Safari browser

If for whatever reason mimicking a native iPhone app does not fit your needs, make sure to consider the following:

  • Make your text legible (large fonts, sufficient contrast, etc…)
  • Always be consistent (i.e: navigation buttons on each page)
  • Make buttons large enough to tap (i.e: for fat fingers or the error-prone)
  • Make UI intuitive (i.e: collapsible boxes should have hint…like a +/- next to it)

2. Have a Homescreen Icon

This makes the most impact with the least amount of work. Design a nice icon that people can see when they add your web app to their homescreen. Make a 57×57 PNG file and add the following code inside the head tag of your home page:

<link href="path/to/your/icon.png" rel="apple-touch-icon" />

As simple as this step seems, it is the best way to quickly recognize your web app, as well as look professional while having some nice eye-candy. You don’t have to add the curved edges or the glassy effect, when a user adds the site to their home screen, iPhone OS will automatically add the effect for you. Here is an example:

Icon in original format:

Icon in iPhone homescreen:

3. Viewport!

If you want your content to look perfect on an iPhone you must use the viewport meta tag. Without it, your page may look like thumbnail. The viewport meta data goes in the head:

<meta name="viewport" content="width=device-width; initial-scale=1.0; maximum-scale=1.0; user-scalable=0;" />

The possible values for it are as follows:

  • width=device-width
    This fits the page to the device’s width. The iPhone’s display is 320×480 pixels in portrait mode, and 480×320 pixels in landscape mode, which is why you sometimes see sites use width=320 instead of width=device-width.
  • initial-scale=1.0
    This is the scaling when the page first loads up.
  • maximum-scale=1.0
    This is the maximum scaling allowed.
  • user-scalable=0
    This determines whether the user is allowed to zoom in and out by pinching/double-tapping. You can also use user-scalable=no and user-scalable=yes instead of 0 and 1.

4. Hide the Address Bar

While the iPhone packs a lot of resolution into its relatively small screen, the address bar consumes about 60 pixels of real estate by default when a page is loaded in MobileSafari. With either 320 or 480 pixels available to the viewport, 44 of which are reserved for the bottom toolbar, it’s necessary to maxamize every available pixel.

Add this code in the body tag to hide the address bar:

<body onload="setTimeout(function() { window.scrollTo(0, 1) }, 100);"></body>

5. Preserving aspect ratio of images

I wanted to display images of my portfolio using the maximum width available by the device and retain their aspect ratios when the user switched between landscape and portrait viewing modes. Easy with the help of CSS. Create a simple class and reference it in the code:

CSS:

.work img { width:100%; }

Code:

<div class="work"><img src="images/sample_1.jpg" /></div>

6. Detect Orientation Change

You might want to run a function or perform a special task when user switches the orientation of the phone. In this example we are simply going the alert the user when they switch from landscape to portrait and visa versa.
Here’s the javascript:

function updateOrientation(){
	switch(window.orientation){
		case 0:
		alert("portrait");
		break;

		case -90:
		alert("landscape");
		break;

		case 90:
		alert("landscape");
		break;

		case 180:
		alert("portrait");
		break;
	}
}

Don’t forget to add the orientation change hook to the body tag:

<body onorientationchange="updateOrientation();">

7. Use Frameworks, Libraries, and Tools to Save Time

If you do decide to mimic a native app, then I suggest not starting from scratch. There are many things out there that can save you a ton of time. Below I’ll make a list with components you can use to develop for iPhone using only what you know, or learn only few things more.

  • Dashcode
    If you have a Mac, this may be the best route to go if you want to whip up something fast. Dashcode has a parts library(i.e: buttons/frames), a code snippets library, a workflow steps guide, and way more!
  • iUI
    iUI is a framework consisting of a JavaScript library, CSS, and images for developing iPhone webapps. Makes WebApps Look and Feel Like iPhone Native Apps
  • iWebKit
    iWebKit is a file package designed to help you create your own iPhone and iPod Touch compatible website or webapp. The kit is accessible to anyone even people without any html knowledge and is simple to understand thanks to the included tutorials.
  • XUI
    A simple javascript framework for building mobile web applications. XUI strives to be a framework for first class mobile device browsers such as WebKit, Fennec and Opera with future support under consideration for IE Mobile and BlackBerry.
  • iPhone-Universal
    The framework is based on 1 stylesheet and several HTML examples, also, it contains original artwork so you can edit them in Adobe Photoshop CS and adapt it to your projects.

8. Testing

You might not always have access to an iPhone or an iPod Touch. Although not perfect, there are emulators out there that do a decent job of replicating the iPhone OS:

  • iPhoney
    iPhoney gives you a pixel-accurate web browsing environment—powered by Safari—that you can use when developing web sites for iPhone. It’s the perfect 320 by 480-pixel canvas for your iPhone development.
  • TestiPhone.com
    This is a web browser based simulator for quickly testing your iPhone Applications. This tool has been so far tested and working using Internet Explorer 7, FireFox 2 and Safari 3 in Windows, but you ned Safari to get the real experience.

That’s it, best of luck and hopefully you will find this article useful.

June 8

The Dynamic Duo of Persona and Consumer Journey

consumerjourneycollage

One of the principal strategic design tools employed by design teams today is the persona. The persona has come a long way in the past few years and is being broadly accepted by business as a critical component to defining a business strategy for new product and service innovation. The reasons for this acceptance are clear: the best personas are being created from insights developed through a balanced effort of qualitative and quantitative research. Marketing stakeholders are finding that personas, aligned with their market segmentation, really bring to life the characteristics of customers they have become very familiar with over the years, in a very real and dynamic way. In addition, the methods for socializing personas within an organization make them relevant such that they become a readily referred tool for a wide range of business planning activities.

However, the value and use of personas can increase considerably when paired with another empathic design tool…the user or consumer journey. At its highest level, a consumer journey outlines the various stages in the lifecycle of a consumer’s interaction with a brand, from initial awareness through to long-term retention. At a practical level marketers plot the potential channels through which they can acquire, convert, and retain customer’s interest in their products, services, and experiences, both analog and digital. It is becoming increasingly attractive and complex to orchestrate an overall, holistic experience of the brand that communicates in a clear, consistent, on-brand fashion. Marketers have a great number and mix of potential customer touchpoints at their disposal, beyond the direct contact with the product or service. Ancillary experiences through digital touchpoints, such as search engines, social media, digital signage, etc call for a broader understanding of the possible destinations for target markets.

Personas allow marketers to evaluate their options for interaction through the lens of key personas, representing target market segments. When personas are mapped to consumer journeys, digital marketers can be more deliberate about the communication strategies they roll out across channels. For design teams conducting customer research it is important to investigate the broader digital space that target users interact with. Are they bloggers…lurkers or leaders? Do they attend venues with digital signage? How do they use social networks? How are they influenced by others online?  What web sites do they trust for actionable information? What web sites do they purchase products and services on? How do they use search engines? By investigating the answers to these questions designers can piece together insights into consumer’s current experience and how that can likely be stated as a prospective consumer journey over time and the key touchpoints that are likely to expose the consumer to a company’s product or service.

More and more digital designers are being enlisted to provide the insights and intelligence needed to strategize this open digital space. That’s good news for designers and good news for business!

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