Posts from Digital Strategy

What’s next?

October 3

Obama ‘08 iPhone application is a glimpse into one brand’s future

The Obama campaign launched an Obama ‘08 iPhone application that is compelling, easy to use, and effective in strengthening his “brand.”  See the following link for Gizmodo’s take.  Having downloaded and played with the application, it is clear that a great deal of thought and planning went into the application’s development.  From features such as the ability to call friends based on battleground states (and keeping track of whether you had in fact called them or not), to the use of LBS features to pinpoint the local Obama HQ near you and provide information on upcoming events, and to have quick access to Obama’s stands on key issues, this application is very much a “must have” for the iPhone wielding Obama supporter.

What I believe is more exciting is that this application gives us a glimpse into things to come.  Imagine a brand-centric application, be it for a luxury brand like Louis Vuitton or a more mainstream brand like Adidas, where avid brand followers can be alerted to the presence of like-minded people in their vicinity, receive members-only invitations to special events happening nearby, and get advance notice on upcoming products.  Add to this the intimacy that is inherent with a person’s relationship with their mobile phone, and what you nurture and foster for the consumer is very strong attachment and affinity to your brand.  THIS is how brand loyalists of the future will be found as people equipped with these applications on their mobile devices become your brand ambassadors and advertise on your behalf.  Microsites may come and go, but a downloaded application could potentially live forever on a user’s mobile device.

For these applications to succeed, the time and resource investment should be treated with equal importance to a full martketing/messaging campaign.  If you try to cut corners on the investment, time, and resources required to execute successfully, the end result could be a decrease in brand affinity and ultimately, brand abandonment.  For every great Obama ‘08 application, there are many examples of “frustrationware.”  A perfect example of what NOT to emulate is Audi’s A4 driving challenge, which was created to help promote the launch of the redesigned Audi A4.  However, the application was so poorly executed and thoroughly lackluster that the vast majority of reviews on both iTunes and in the blogosphere (such as this link to Autoblog.com) have panned it as not even being worth the time to download it.

As brands continue to investigate pursuing applications as ways to enhance their brand image, they must be willing to make serious investments to be successful.  Hopefully, the Obama ‘08 application is a beacon that will usher in the “change we need” for brand-related applications.

October 2

A Quick Survey of Digital Marketing Strategy Communities

Recently, I conducted a web search for online digital marketing strategy communities.  I had a vision for what I was looking for, a free-form online outpost where marketing professionals could converge to discuss topics of their choosing.  Things like marketing ROI, digital strategy, performance measurement, search optimization, hiring and firing agencies, lead generation, you name it.  Disappointed in my initial search, I fired off a LinkedIN question and got a number of recommendations.  Next, I checked out the recommendations.  Here, I include a brief summary of each of the communities to help you decide which ones might be appropriate to you:

(more…)

September 18

Want to Measure ROI? Design it Into Your Digital Assets!

Measuring Digital ROI with Website Data; The Link Between Strategy and Design
Measuring the business benefit of a non-eCommerce website can be quite challenging. Basic “out of the box” metrics like unique visitors, visited pages, site visit duration and number of leads provide useful top-line data, but they don’t generate insights into how well a website is performing against strategic objectives.  For several years, the interactive marketing industry has been hitching its collective hopes on “engagement” as the ROI savior of Internet marketing measurement.  The concept elicits reactions ranging from evangelism to skepticism.  A recent whitepaper by Web Analytics Demystified called Measuring the Immeasurable: Visitor Engagement goes to great lengths to provide an in-depth explanation of how to create general top-line measures of engagement, so I won’t belabor the concept further.  Instead, let’s shift the focus to key performance indicators for strategy execution.

A solid digital strategy identifies the ways the digital channel can be used to achieve broader strategic business objectives and outlines the criteria for measuring success.  In recent years, the interactive industry has placed much of its design focus on user centric design.  However, end user experience is not the only consideration that needs to be taken into account.  Detailed design decisions have a big impact on what metrics can be collected.  You need to design the site to produce the right metrics, a point that is lost on many interactive designers and design agencies.  A good design team will not proceed without a detailed understanding of business objectives.  An effective design team will design ROI measurement into a site.  Here are some typical business objectives, their design implications and some measurement recommendations for tracking and optimizing strategy execution.
(more…)

September 15

…and Now Lehman and Merrill? Is there an opportunity in the Chaos?

Lehman Brothers filing for chapter 11. Merrill Lynch sold. AIG receives a lifeline from the Fed. Washington Mutual having issues. Fannie Mae and Freddie Mac under government control. Bear Sterns sold.

In any radically changing market, opportunities can be found. While bad credit policies and poor oversight are the common blames for the current financial crisis, the Internet will help foster and grow innovation.

Major financial institutions, which previously only focused on the end retail customer, are now broadening their online profile to include the entire buy-side and sell-side supply chains. Spending on increasing communication, building relationships, and creating conviction are common themes.

September 11

The 5 Rules to Create Conviction in Financial Services


Conviction is the confidence necessary to convert a prospective client into an actual client, and the critical assurance to keep clients from defecting. Personal relationships between asset managers and prospects (from institutional gatekeepers to broker/dealer producers) are the main conduit to creating this conviction.

Without this perceived relationship, prospects cannot “bet” on the portfolio manager. But personal relationships can’t scale. With over 650,000 registered securities representatives in the US alone, asset managers need additional tools.

How are companies augmenting relationships and creating conviction in financial services? The internet is assisting by providing content and managing perceptions. The following rules are being followed: (more…)

Browse posts by month

Browse by author

We're hiring!

Come take a look at careers with Molecular